How do I decline an order?

Once you receive an order, you'll get an email notification with a link to accept or decline. We ask that you keep your business hours and required lead times updated to avoid disappointing customers who want to try your food. Declined and canceled orders will negatively affect your search result rankings.

if you are ever totally booked or out of town, please update your availability by going to "Hours & Availability" on your Dashboard and marking yourself ''Closed" on the calendar. To change your lead times, submit changes by clicking "Packages" on your Dashboard, or by writing in to support. We'll make sure your account is updated ASAP.

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