Do I have to respond to every message and how quickly should I respond?

Yes, please answer every message as soon as possible! Our best caterers respond in under an hour to every customer and it leads to more orders for them. If a customer does not hear from you quickly they typically start messaging other caterers.

Also, the higher response rate and quicker response time you have the higher you show up in search results. Every package page shows the caterer's response rate and response time so future customers can see all of this information. 
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