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General Customer Questions
How do I use CaterCow?
Why should I use CaterCow?
Who should use CaterCow?
Can I email or call the caterer directly?
Can I order from multiple caterers for the same event?
I’m not sure what I want. Do you have any recommendations?
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Orders / Payments
How do I order from CaterCow?
How soon should I place my order with the caterer?
Are my payment details safe with CaterCow?
What is a CVC (Card Verification Code)?
How does paying work on CaterCow?
How does a Caterer confirm my order?
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What is a custom proposal?
Why would I order a custom proposal instead of a package?
How do I request a custom proposal?
How do I pay for a Custom Proposal?
What if I want to make changes to a proposal before I pay for it?
Can I cancel a custom proposal?
What is a package?
How can I see all available packages from one caterer?
How do I customize a package?
If a package includes customizable options, how do I choose what I want?
How do I add a package to my wishlist?
What is included in the pricing for a package?
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Can I talk to the caterer before ordering a package?
What if I don’t know the exact number of people?
How do I know if a specific restaurant / caterer is on CaterCow?
What if there are no results?
How do I place a last minute order?
How do I filter by pricing?
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Delivery / Tax / Fees
What are the CaterCow Fees for customers?
How much lead time do I need to order?
How much are delivery fees?
Where do you deliver?
Day of Your Event
Do caterers set up the food for me?
Are utensils included?
After your Event
Who do I contact if something went wrong?
How do I leave feedback about my order?
Can the caterer cancel my order?
If I cancel, can I get a refund?
Can I cancel my order?
Why do you remove phone numbers and email addresses and websites from my messages?
What is messaging and how do I message with caterers?
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